Privacy Policy | FIFA Coins

Last updated: November 21, 2025

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

Personal Information

Name and email address (via Google OAuth)
Contact information (Discord, Telegram, or WhatsApp ID)
Payment information (processed by Stripe)

EA Account Information

EA account username (encrypted)
EA account password (encrypted with AES-256)
Backup codes (encrypted)
Platform preference (PS, Xbox, PC)

Order Information

Order history and status
Transaction details
Delivery screenshots

2. How We Use Your Information

We use the collected information for the following purposes:

Process and deliver your coin orders
Communicate order updates and support
Improve our services and user experience
Prevent fraud and ensure security
Comply with legal obligations

3. Data Security

We take data security seriously and implement industry-standard measures:

Encryption: All sensitive data is encrypted using AES-256 encryption
SSL/TLS: All communications are secured with HTTPS
Secure Storage: Passwords are never stored in plain text
Access Control: Limited employee access to user data
Regular Audits: Security reviews and updates

4. Data Retention

We retain your information for as long as necessary to provide our services:

Account information: Until account deletion
Order history: 2 years for record-keeping
Payment information: Processed by Stripe (not stored by us)
EA credentials: Encrypted until you delete them

5. Third-Party Services

We use trusted third-party services to operate our platform:

Google OAuth: For authentication
Stripe: For payment processing
Vercel: For hosting
Supabase/Railway: For database hosting

These services have their own privacy policies and security measures.

6. Cookies and Tracking

We use cookies and similar technologies to:

Keep you signed in
Remember your preferences
Analyze site traffic and usage
Improve user experience

7. Your Rights

You have the following rights regarding your data:

Access: Request a copy of your data
Correction: Update inaccurate information
Deletion: Request account and data deletion
Portability: Export your data
Objection: Opt-out of marketing communications

8. Data Sharing

We do not sell or rent your personal information to third parties. We may share data only in these cases:

With your explicit consent
To comply with legal obligations
To protect our rights and prevent fraud
With service providers (under strict agreements)

9. Children’s Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

Email: privacy@fifacoins.com
Support: support@fifacoins.com
Live Chat: Available 24/7

🔒 Your Privacy Matters

We are committed to protecting your privacy and ensuring the security of your personal information. All EA account credentials are encrypted with AES-256 encryption and never stored in plain text.