Privacy Policy

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

Personal Information

• Name and email address (via Google OAuth)
• Contact information (Discord, Telegram, or WhatsApp ID)
• Payment information (processed by Stripe)

EA Account Information

• EA account username (encrypted)
• EA account password (encrypted with AES-256)
• Backup codes (encrypted)
• Platform preference (PS, Xbox, PC)

Order Information

• Order history and status
• Transaction details
• Delivery screenshots

2. How We Use Your Information

We use the collected information for the following purposes:

• Process and deliver your coin orders
• Communicate order updates and support
• Improve our services and user experience
• Prevent fraud and ensure security
• Comply with legal obligations

3. Data Security

We take data security seriously and implement industry-standard measures:

• Encryption: All sensitive data is encrypted using AES-256 encryption
• SSL/TLS: All communications are secured with HTTPS
• Secure Storage: Passwords are never stored in plain text
• Access Control: Limited employee access to user data
• Regular Audits: Security reviews and updates

4. Data Retention

We retain your information for as long as necessary to provide our services:

• Account information: Until account deletion
• Order history: 2 years for record-keeping
• Payment information: Processed by Stripe (not stored by us)
• EA credentials: Encrypted until you delete them

5. Third-Party Services

We use trusted third-party services to operate our platform:

• Google OAuth: For authentication
• Stripe: For payment processing
• Vercel: For hosting
• Supabase/Railway: For database hosting

These services have their own privacy policies and security measures.

6. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Analyze site traffic and usage
• Improve user experience

7. Your Rights

You have the following rights regarding your data:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request account and data deletion
• Portability: Export your data
• Objection: Opt-out of marketing communications

8. Data Sharing

We do not sell or rent your personal information to third parties. We may share data only in these cases:

• With your explicit consent
• To comply with legal obligations
• To protect our rights and prevent fraud
• With service providers (under strict agreements)

9. Children’s Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our website.

11. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

Email: privacy@ahcanfut.com
Support: support@ahcanfut.com
Live Chat: Available 24/7